Call Center Manager 9.0.5 freeware
Call Center Software to automatically measure and adjust the pace of outbound calls, ensures agent efficiency is maximized while strict FTC limitations on dropped and abandoned-calls rates are honored. Allows quick and easy monitoring, recording and live-call whisper coaching to provide fast and highly effective training and supervisory feedback for new agents. Program tracks, collects, and reports call volume, agent, and campaign performance.
Author | Voicent Communications, Inc |
Released | 2013-10-23 |
Filesize | 0 kB |
Downloads | 726 |
OS | Windows XP, Windows Vista, Windows Vista x64, Windows 7 x32, Windows 7 x64, Win2000, WinServer, Windows 8 |
Installation | Install and Uninstall |
Keywords | agent management, agent monitor, call center, call center management, call center report, call center software, contact center, contact center software, telemarketing, predictive dialer, FTC's Safe Harbor requirement |
Users' rating (17 rating) |
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9.0.5 | Oct 23, 2013 | New Release | Call Center Software - New features and enhancements |
8.5.2 | Nov 3, 2012 | New Release | Call Center Software - New features and enhancements |