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Call Center Manager 9.0.5 freeware

Call Center Software to automatically measure and adjust the pace of outbound calls, ensures agent efficiency is maximized while strict FTC limitations on dropped and abandoned-calls rates are honored. Allows quick and easy monitoring, recording and live-call whisper coaching to provide fast and highly effective training and supervisory feedback for new agents. Program tracks, collects, and reports call volume, agent, and campaign performance. ...

Author	Voicent Communications, Inc
Released	2013-10-23
Filesize	0 kB
Downloads	726
OS	Windows XP, Windows Vista, Windows Vista x64, Windows 7 x32, Windows 7 x64, Win2000, WinServer, Windows 8
Installation	Install and Uninstall
Keywords	agent management, agent monitor, call center, call center management, call center report, call center software, contact center, contact center software, telemarketing, predictive dialer, FTC's Safe Harbor requirement
Users' rating (17 rating)	Call Center ManagerDatabases & ToolsWindows XP, Windows Vista, Windows Vista x64, Windows 7 x32, Windows 7 x64, Win2000, WinServer, Windows 8 Currently 3.35/5 1 2 3 4 5

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Call Center Manager freeware - The Latest User Reviews

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Call Center Manager freeware - The Latest Versions History

9.0.5	Oct 23, 2013	New Release	Call Center Software - New features and enhancements
8.5.2	Nov 3, 2012	New Release	Call Center Software - New features and enhancements

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... rules on intentionally abandoned or dropped calls. Statistical reporting helps you meet Safe Harbor FTC requirement for ... Call Center Manager includes real-time and historical statistical reporting capabilities for tracking and managing agent performance, line ...